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Product Warranty​

Except as expressly set forth in this limited warranty, AT Business Solutions makes no other warranties, express or implied, including any implied warranties of merchantability and fitness for a particular purpose. AT Business Solutions expressly disclaims all warranties not stated within the terms of our limited warranty.AT Business Solutions warrants that the hardware product and all internal components of the product that you have purchased from AT Business Solutions are free from defects in materials and workmanship under normal use during the limited warranty period. The limited warranty period starts on the date of order and valid for the period relevant to the product purchased.AT Business Solutions does not warrant that the operation of this product will be uninterrupted or error free. AT Business Solutions is not responsible for any loss or damage that occurs, and it is the users’ responsibly to ensure the periodic servicing and backup of your product and its data.This limited warranty does not apply to expendable parts. This limited warranty does not extend to any product from which the serial number has been removed or that has been damaged or rendered defective as a result of (A) accident, misuse, abuse, problems as a result of electrical power or other external causes, (B) by usage outside of normal usage parameters as stated by the respective manufacturer, (C) by service or modification by anyone who is not an authorized agent for the product.The warranty does not extend to (A) Operating system software, even if preloaded (B) Application software, even if preloaded.

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Workshop terms and conditions:

AT Business Solutions gives free quotations on all repairs, no quote rejection fees are applicable. Please allow on all jobs booked in, 1(one) to 4(four) working days for any feedback or a quotation.

R500.00 priority fee is applicable on all urgent jobs which require a jump to the front of the queue. Repair warranties are immediately void should the product be tampered with in any way or if there are signs of physical damage. No warranties are applicable on software related repairs. AT Business Solutions will not be held liable for any loss of data. Warranties start on the date of invoice and not on the date of collection. AT Business Solutions reserve the right to sell any equipment after 90(ninety) days to defray costs.

Warranty periods:

All used and refurbished equipment is supplied with a 12 months repair warranty on the physical unit, and a 5 days DOA (dead on arrival) warranty on all batteries.

All new equipment is supplied with a manufactures warranty unless otherwise stated.

All Warranties are for hardware support. Software support is excluded.

Warranty Terms:

Where stated Manufactures warranty, this will imply that the warranty is held by the respective manufacturer for a period, no more or no less than that which is stated on the original sales invoice and subject to the terms and conditions of the respective manufacturer.

Where stated used/refurbished warranty, this will imply that the warranty is held by AT Business Solutions and the subject to the following terms:

The limited warranty term will start on the date of the original sales order, as further described in the following text.

This limited warranty does not cover damage due to external causes, as stated in the general terms above. During the warranty period AT Business Solutions will repair or replace products covered under this limited warranty that are returned to a AT Business Solutions facility. AT Business Solutions reserves the right to refund the customer, less costs incurred, for the product should the terms of warranty not be able to be carried out.

AT Business Solutions owns all parts removed from repaired products. If AT Business Solutions repairs or replaces a product, its limited warranty term is not extended.

Initiation of a warranty claim:

In the event of a warranty claim where the warranty is a Manufactures warranty, you have the option of submitting your product direct to the manufacturer, or via an accredited agent, or via AT Business Solutions.

In the event of a warranty claim where the warranty is held by AT Business Solutions, the product must be returned to an AT Business Solutions facility or agent for the warranty to be carried out.

You must ship the product(s) to AT Business Solutions in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. AT Business Solutions will ship the repaired or replacement products to you at your expense, only if and when all payments have been met.

No assurances are made as to the turnaround times in performing a warranty claim. ETA is based on parts available and next available resource.

Your warranty claim will only be considered when you produce an original sales invoice. Kindly note that warranties are not transferable.

NOTE: Before you ship the product(s) to AT Business Solutions, back up the data on the hard-disk drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as diskettes, CDs, or PC Cards. AT Business Solutions does not accept liability for lost data or software.
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Technical Support:

Upon dispatch of any product purchased from AT Business Solutions, the ownership is passed from AT Business Solutions to the client. All technical responsibilities are transferred with the transfer of ownership.

AT Business Solutions reserves the right to withhold technical support for any reason whatsoever. AT Business Solutions reserves the right to withhold services and product as a result of any payment dispute.

Any additional expenses incurred in this process such as travel, freight, third party, etc will be billed out on a cost plus 20% (twenty percent) basis.

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Repair Warranty

1. Warranty Period: This warranty covers labor performed on laptop and desktop repairs for a period of six (6) months from the date of service completion.

2. Coverage: This warranty covers defects in workmanship arising from the repair services provided by AT Business Solutions and Laptop Distributors (Pty) Ltd.

3. Exclusions: This warranty does not cover:

  • Damage caused by misuse, abuse, neglect, accident, or alteration.

  • Damage caused by the use of non-approved parts or accessories.

  • Damage caused by acts of God or other natural disasters.

  • Wear and tear.

  • Defects in parts or components that were not replaced or repaired as part of the original service.

4. Repair Procedure:

  • If a defect covered by this warranty occurs within the warranty period, the customer must contact AT Business Solutions and Laptop Distributors (Pty) Ltd at sales@atbusinesssolutions.co.za to report the issue.

  • AT Business Solutions and Laptop Distributors (Pty) Ltd will determine whether the defect is covered by this warranty.

  • If the defect is covered, AT Business Solutions and Laptop Distributors (Pty) Ltd will repair the defective component or system at no charge.

  • The customer may be required to provide proof of service.

5. Limitations:

  • AT Business Solutions and Laptop Distributors (Pty) Ltd reserves the right to repair the defective component or system at its discretion.

  • AT Business Solutions and Laptop Distributors (Pty) Ltd is not responsible for any incidental or consequential damages arising from the defect or the repair process.

  • This warranty does not cover the cost of parts or components that are replaced or repaired.

6. Transferability: This warranty is not transferable.

7. Governing Law: This warranty is governed by the laws of South Africa.

8. Modifications: AT Business Solutions and Laptop Distributors (Pty) Ltd reserves the right to modify or terminate this warranty at any time.

By receiving repair services from AT Business Solutions and Laptop Distributors (Pty) Ltd, the customer agrees to the terms of this warranty.

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