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Returns 

  1. Whilst AT Business Solutions and Laptop Distributors (Pty) LTD is under no obligation to accept the return of goods, the Customer may apply to AT Business Solutions and Laptop Distributors (Pty) LTD for permission to return goods and if written permission is given: ​​​​

    • ​the Customer may return any defective goods to the premises of AT Business Solutions and Laptop Distributors (Pty) LTD or its nominee at the Customer’s own cost. 

    • any item delivered to AT Business Solutions and Laptop Distributors (Pty) LTD will form the object of a pledge in favour of AT Business Solutions and Laptop Distributors (Pty) LTD for present and past debts of the Customer to AT Business Solutions and Laptop Distributors (Pty) LTD and AT Business Solutions and Laptop Distributors (Pty) LTD will be entitled to retain such pledge at a value determined as follows: 

      • the difference between the selling price and the value of the goods at the time that the debt became due. ​

      • the value of any repossessed goods or retained pledge goods will be deemed to be the value placed on them by any sworn valuator after such repossession and such valuator will be prima facie proof of the value 

  2. AT Business Solutions and Laptop Distributors (Pty) LTD reserves the right to charge a handling fee on goods returned. 

  3. The credit control department must be notified of the relevant invoice, packing slip and batch numbers before any claim will be considered. 

  4. Goods that are not as ordered must be returned, unopened and unused, forthwith and in all cases within 3 days. Goods, whether according with those ordered or not, that are delivered and used, will in all circumstances be deemed to have been ordered at AT Business Solutions and Laptop Distributors (Pty) LTD’s usual prices and must be paid for. Only unused goods that are not as ordered and that are unused may be returned. 

  5. AT Business Solutions and Laptop Distributors (Pty) LTD will follow the policies on any returned and/or faulty goods or goods which the vendor regards as “dead on arrival”, as prescribed by the vendor responsible for the brand of goods. Details of prescribed vendor policies are obtainable from AT Business Solutions and Laptop Distributors (Pty) LTD. 

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